FBH Zoom Care

Due to the current conditions surrounding the COVID-19 pandemic, all Feller Behavioral Health care sessions are being conducted via FBH Zoom Care video conferencing or a phone call.  Our clinicians have been trained in conducting tele-healthcare and are we are happy to be able to continue to provide quality therapy and medication management.

What is FBH Zoom Care?

Feller Behavioral Health created FBH Zoom Care in response to the current need to keep our clients safe while providing continuation of quality mental health care.  Tele-health has been practiced for decades and is becoming a fast growing health care provision method that provides a personal connection to your therapist or nurse practitioner without having to leave your home.

How does FBH Zoom Care work?

After our Client Care Team schedules you with one of our therapists or psych mental health nurse practitioner, we will send you an email with a link to your personal FBH Zoom Care session.  When you click on this link, if you do not already have Zoom installed, it will prompt you to do so.  You can use Zoom from your personal computer, tablet or smartphone.  Setup is quick and easy, and after it is installed you will be connect directly to your conference room where you will meet with your clinician for your session.

What should I do to prepare for my FBH Zoom Care session?

Preparing for a successful FBH Zoom Care therapy session is very similar to preparing for an in-person session with your clinician.  We recommend taking the following steps:

• Prepare as if you are leaving for an in-person appointment.  If there is anything you are working on with your therapist, have your notes together and ready for your session.
• Arrange for care for your children and animals, just as if you were coming to our office.  Minimizing distractions is an important part of your therapy.
• Find a quiet place where you can be comfortable and interact one-on-one with your therapist.  Remove yourself from distracting noises such as televisions and background conversations.
• Try to connect to your first session early.  This will ensure that Zoom is correctly installed and there will be no problems during the session.  If you need help connecting to Zoom, please contact a member of our Client Care Team for assistance – they can be reached by calling either of our offices.

If you are disconnected during your FBH Zoom Care session, your therapist or nurse practitioner will get right back to you and provide another link for you to quickly continue your session.  In the unlikely event of an Internet outage, your clinician will call you to continue your session via phone. Your clinician will be responsible to make sure you reconnect.

I’m skeptical– video conferencing is not the same as an in-person session.  Is it really worth it?

We understand that some people may be hesitant to do FBH Zoom Care.  It’s natural to question any new or different way of approaching something familiar.  Studies have shown that while many people may be initially reluctant to try tele-mental health, those who do quickly find it to be a comfortable and effective way to continue to receive quality care.

COVID-19 is reinforcing tele-health in general as a staple in our technologically advancing world.  Insurers are continuing to expand coverage to include tele-health in their covered practices for both primary care and behavioral health.  Currently, 48% of mental health specialists report using tele-mental health to improve their relationships with patients, and that number is quickly growing.  Tele-health in the mental health field is quickly becoming an essential part of our industry, one that will meet and benefit clients’ needs on their own terms.

We recognize that FBH Zoom Care may not be right for everyone – people’s needs vary, and there are many ways of meeting individual needs.  Nevertheless, given the current barriers to in-person care, we recommend that you try FBH Zoom Care for yourself to see if you can benefit from this type of behavioral health care.  FBH clients who were reluctant and had not used video conferencing before report having a surprisingly very positive experience.

I have a question about something else.  What should I do?

If you have any other questions or concerns, please reach out to our Client Care Team.  They would be happy to help you with anything that you need to feel comfortable meeting with one of our clinicians.  You can also research tele-psychiatry, tele-health and tele-mental health online to get a broader perspective on the growing and vital field.  We would love to help you or someone you know who needs quality behavioral health care and would benefit from this type of emotional care and support in these challenging times.

Request a Zoom Care Session by filling out the form below: